Frequently asked questions

A one-time purchase. You pay once for the QuickBooks Desktop 2024 license and there is no monthly or yearly fee from TaxUSA. Optional Intuit services such as payroll or payment processing are separate and billed by Intuit only if you sign up for them.

An email, usually within a few minutes of payment, with your license PDF: the license number, the product number, the official Intuit download link for your edition and a short video walkthrough. Your invoice PDF is attached to the same email. If nothing has arrived after 30 minutes, check your spam folder, then message us on live chat.

The download link we send points to Intuit's own servers for your exact edition, so you install the official QuickBooks Desktop 2024 program. TaxUSA is an independent reseller and is not affiliated with Intuit Inc. If a license cannot be activated, our refund policy covers you.

Credit and debit cards, through Stripe's encrypted checkout page. Your card details are handled by Stripe; we never see or store your full card number.

If your license cannot be activated or does not work as described, contact us within 30 days of purchase and we will fix the problem or refund you to your original payment method. A license that has been activated and works as described is not refundable, except where the law requires. The full terms are in our Refund Policy.

Yes. Use the live chat on any page, or email support@taxusa.shop with a screenshot of where you are stuck. We help with downloading, installing, activating, setting up multi-user access and moving QuickBooks to a new computer, and our blog has step-by-step guides for each.

The Windows editions need 64-bit Windows 11 (or Windows Server 2016 to 2022) on an Intel or AMD processor with at least 8 GB of RAM. They still install on Windows 10, but Microsoft ended Windows 10 support in October 2025. Intuit does not support ARM-based Windows laptops or virtual machines. Mac Plus 2024 needs macOS 12 Monterey or later and runs on both Intel and Apple-silicon Macs.

Yes. An invoice PDF is attached automatically to your license email. If you need a company name or a different billing address on it, email support@taxusa.shop with your order number.

User counts are people working in the same company file at the same time, not employees. Pro Plus and Mac Plus support up to three; Enterprise scales up to 40. A 3-user license, for example, is installed on three computers with the same license and product numbers.

Windows with up to three people in the books at once: Pro Plus. Four or more people, very large lists or detailed user permissions: Enterprise. An accounting practice working in client files: Enterprise Accountant. A business that runs on Macs: Mac Plus. Not sure? Ask us on live chat before you buy.

Yes. QuickBooks Desktop 2024 upgrades company files from earlier versions the first time you open them. Make a backup in the old version first, because the upgraded file will not open in the older version.

Yes. Uninstall it from the old computer, install it on the new one with the same license and product numbers, and move your company file across with a backup. Keep your license PDF somewhere safe — you need it for every reinstall.